FAAN MD Olubunmi Kuku speaks at a stakeholders forum on modernising Nigeria’s airport operations.
The Federal Airports Authority of Nigeria (FAAN) has unveiled plans to introduce a cashless and contactless payment system across airports nationwide, as part of a broader drive to modernise operations and enhance the passenger experience.
At a stakeholder engagement forum held in Lagos, FAAN Managing Director, Mrs. Olubunmi Kuku, said the pilot scheme would replace cash transactions with digital alternatives including bank cards, QR codes, payment links, and digital wallets like Apple Pay.
Describing the current reliance on cash as “outdated and inefficient,” Mrs. Kuku said the shift is aimed at improving transparency, reducing financial misconduct, and aligning Nigerian airports with global best practices.
“We’ve had instances where airport staff diverted cash into personal accounts—this is unacceptable,” she said, adding that disciplinary actions have already been taken against offenders.
Beyond payments, the FAAN chief revealed major upgrades in the works for airport security and retail operations. She announced that biometric and National Identification Number (NIN) integration will soon replace manual ID checks at domestic boarding gates, streamlining verification and enhancing security.
FAAN is also seeking to transform the retail landscape across terminals by diversifying concession offerings and enforcing higher service standards for all operators. This would mark a departure from the current pattern of repetitive services, such as multiple lounges or similar food outlets.
Mrs. Kuku added that a committee is currently reviewing terminal infrastructure and renovation plans, though specific details will be released at a later date.
She reaffirmed FAAN’s commitment to collaboration, encouraging private sector input to build a more efficient and commercially viable airport ecosystem.
“Our goal is to create a world-class passenger-focused environment that reflects the aspirations of Nigeria’s aviation sector,” she concluded.
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